Siebel 126.96.36.199 CTI Pop- Up Applet Opened Prevents To Execute CTI Command.
(Doc ID 1592003.1)
Last updated on MARCH 02, 2017
Applies to:Siebel CRM - Version 188.8.131.52.12 [IP2013] to 184.108.40.206.12 [IP2013] [Release V8]
Siebel CTI - Version 220.127.116.11  and later
Information in this document applies to any platform.
In Siebel 18.104.22.168 there was a change in CTI Toolbar UI - if there is a pop up applet opened and user clicks on CTI Toolbar it will NOT execute the command, following message can be observed on JRE traces “CSapplet: CSSToolBarListener.mouseReleased: cannot invoke command if any popup displays”.
This behavior is consistent in Siebel 22.214.171.124 and later.
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