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Siebel CTI Pop- Up Applet Opened Prevents To Execute CTI Command. (Doc ID 1592003.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version [IP2013] to [IP2013] [Release V8]
Siebel CTI - Version [23016] and later
Information in this document applies to any platform.
In Siebel there was a change in CTI Toolbar UI - if there is a pop up applet opened and user clicks on CTI Toolbar it will NOT execute the command, following message can be observed on JRE traces “CSapplet: CSSToolBarListener.mouseReleased: cannot invoke command if any popup displays”.



This behavior is consistent in Siebel and later.




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