Siebel 188.8.131.52 CTI Pop- Up Applet Opened Prevents To Execute CTI Command.
Last updated on MARCH 02, 2017
Applies to:Siebel CRM - Version 184.108.40.206.12 [IP2013] to 220.127.116.11.12 [IP2013] [Release V8]
Siebel CTI - Version 18.104.22.168  and later
Information in this document applies to any platform.
In Siebel 22.214.171.124 there was a change in CTI Toolbar UI - if there is a pop up applet opened and user clicks on CTI Toolbar it will NOT execute the command, following message can be observed on JRE traces “CSapplet: CSSToolBarListener.mouseReleased: cannot invoke command if any popup displays”.
This behavior is consistent in Siebel 126.96.36.199 and later.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms