Siebel 8.1.1.9 CTI Pop- Up Applet Opened Prevents To Execute CTI Command. (Doc ID 1592003.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.12 [IP2013] to 8.1.1.11.12 [IP2013] [Release V8]
Siebel CTI - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.
In Siebel 8.1.1.9 there was a change in CTI Toolbar UI - if there is a pop up applet opened and user clicks on CTI Toolbar it will NOT execute the command, following message can be observed on JRE traces “CSapplet: CSSToolBarListener.mouseReleased: cannot invoke command if any popup displays”.


Symptoms

 

This behavior is consistent in Siebel 8.1.1.9 and later.

Changes

 none

Cause

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