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When using Email Response can Communication Inbound Receiver and a single Response Group be set to run on multiple Siebel Servers? (Doc ID 1592238.1)

Last updated on NOVEMBER 06, 2019

Applies to:

Siebel CRM - Version 7.5.3 SIA [16157] to 15.8 [IP2015] [Release V7 to V15]
Information in this document applies to any platform.


Customer is implementing inbound email processing using Siebel Email Response with Internet SMTP/POP3 Server driver.

A single Response Group with a single Internet SMTP/POP3 Server profile was used. User has defined a single Siebel Server name for the Response Group definition in Site Map>Administration Communications>All Response Groups.

But they want to split the processing for the Response Group in multiple Siebel Servers running CommInboundRcvr component. How this can be achieve?  Can  Response Groups be created for each server using the same profile ? Or can a Response Group be configured with multiple Siebel Server in the Response Group Server parameter with the Siebel Servers names separated by comma?


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