Last updated on MARCH 02, 2017
Applies to:Siebel CRM - Version 126.96.36.199 SIA  and later
Information in this document applies to any platform.
***Checked for Relevance 30-Jun-2015***
When a new service request is created and the status is changed to 'Notified', automatically an email notification should be sent to the designated email address.
No emails are getting generated.
The requests are going to s_escl_req table , however the CommOutbound Manager component is still not firing.
changed the parameters for WorkMon
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