URL Tracking Issues With New HTML Editor On Siebel

(Doc ID 1592539.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel Marketing Server - Version [23016] and later
Information in this document applies to any platform.


On : [23016] version, Siebel Marketing

When adding gif, xml, dtd and jpg references in the Template, CKEditor tracks them as Related URL

It is expected that only actual URLs are tracked as Related URLs.

The issue can be reproduced at will with the following steps:
1. Create an Email Template and add:

----- <td height="1" width="578" bgcolor="#D7D7D7" background="http://www.oracle.com/web/email/image/Rule_horiz_D7D7D7.gif" colspan="2"></td> ---------

2. Save the Template
3. Go to Email Treatment >Personalization Elements > Related URLs
4. There is a Related URL created for the GIF reference:

Name: www.oracle.com/web/email/image/Rule_horiz_D7D7D7.gif
URL: http://www.oracle.com/web/email/image/Rule_horiz_D7D7D7.gif

The issue has the following business impact:
Due to this issue, users cannot have the only actual URLs tracked as Related URLs


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms