CTI Toolbar fail to start when using JRE 7, unable to download CTI Toolbar java applets. (Doc ID 1592872.1)

Last updated on JULY 10, 2017

Applies to:

Siebel CTI - Version 8.1.1.7 SIA [21238] to 8.2.2.3 SIA [23021] [Release V8]
Information in this document applies to any platform.

Symptoms

When attempting to login with a Siebel CTI user on a machine with Sun JRE 1.7.0_15 the Siebel CTI Toolbar does not load. Inspecting the Java Console log files we can see the following error:

ERROR


But if the user uses JRE 1.6.0_14 is works fine.


The issue can be reproduced at will with the following steps:
1. Configure a Siebel CTI user
2. Install Sun JRE 1.7.0_15 on the client
3. Try to login the Siebel CTI user, the CTI Toolbar does not appear.

Installing latest JRE 1.7.0 builds does not change the behavior, the problem persists.

Changes

 

Cause

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