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Open UI-Attachments New File Button Disabled (Doc ID 1594114.1)

Last updated on FEBRUARY 01, 2019

Applies to:

Siebel Financial Services CRM - Version [23021] and later
Information in this document applies to any platform.
Checked for Relevance on JUL-06-2017


There is an issue with the attachments Applet in open UI .There is a view which has parent-Child- Grand Child applets in Opportunities screen.Attachments is the list applet with " New File" button exposed and the grand child in the view.Attachments are related to it's immediate parent and NOT to the Grand Parent.

This is working fine in Active X version where as the button is disabled in Open UI.On the Attachment applet Menu,New Record option is enabled to create attachment record though.

If the first Grand parent record has child record in the middle applet,then the button is enabled in attachments applet.Now,if scrolled to the next record in the grand parent applet using Next record option,New File button in the attachments is still enabled even though there are no immediate parent record associated.

The issue can be reproduced at will with the following steps:
1.Create a view with parent-child-grand child relationship and attachments being the grand child.
2.Compile changes and login to Open ui to navigate the view.
3.Select a grand parent record and create a child(middle applet).
4.In the bottom attachment applet,Notice that the "New File" button is disabled.


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