Linking An SR To A Problem Creates An Extra SR
(Doc ID 1594709.1)
Last updated on MARCH 02, 2017
Siebel CRM - Version 22.214.171.124  and later Information in this document applies to any platform.
When associating an SR of type Incident to a Problem (in the Service Request More Info Applet) notice that an extra Service Request record in the table S_SRV_REQ is created. The SR_TITLE is filled with the SR_NUM of the problem and the Incident is referring the new record as it's PR_PAR_SR_ID. The new SR also refers the Incident as it's PR_PAR_SR_ID.
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