Linking An SR To A Problem Creates An Extra SR (Doc ID 1594709.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.7 [21238] and later
Information in this document applies to any platform.

Symptoms

When associating an SR of type Incident to a Problem (in the Service Request More Info Applet) notice that an extra Service Request record in the table S_SRV_REQ is created.
The SR_TITLE is filled with the SR_NUM of the problem and the Incident is referring the new record as it's PR_PAR_SR_ID. The new SR also refers the Incident as it's PR_PAR_SR_ID.

Cause

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