Linking An SR To A Problem Creates An Extra SR
Last updated on MARCH 02, 2017
Applies to:Siebel CRM - Version 126.96.36.199  and later
Information in this document applies to any platform.
When associating an SR of type Incident to a Problem (in the Service Request More Info Applet) notice that an extra Service Request record in the table S_SRV_REQ is created.
The SR_TITLE is filled with the SR_NUM of the problem and the Incident is referring the new record as it's PR_PAR_SR_ID. The new SR also refers the Incident as it's PR_PAR_SR_ID.
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