Crash of Workflow Process Manager While Launching Email Campaign (Doc ID 1594985.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 8.1.1.4 [21225] and later
Information in this document applies to any platform.

Symptoms

Email Campaign Launch fails and Workflow Process Manager (WfProcMgr) crashes with following call stack:

/appl/oracle/siebel/siebsrvr/lib/libsslcshar.so:bool CCFPropertySet::EnumChildren(bool,const CCFPropertySet*&,int&,const unsigned short*)const+0x34 [ Signal 11 (SEGV)]
/appl/oracle/siebel/siebsrvr/lib/libsscasmbc.so:unsigned CSSBCSubstitution::MakeRelatedURLLink(const unsigned short*,SSstring&,int)+0xf8
/appl/oracle/siebel/siebsrvr/lib/libsscasmbc.so:unsigned CSSBCSubstitution::SqlFieldValue(CSSRecord*,const unsigned short*,SSstring&)+0x9f8
/appl/oracle/siebel/siebsrvr/lib/libsscasmbc.so:unsigned CSSBCEmailOfferSubstitution::SqlFieldValue(CSSRecord*,const unsigned short*,SSstring&)+0x35c
/appl/oracle/siebel/siebsrvr/lib/libsscfom.so:unsigned CSSBusComp::FieldValue(const SSstring&,SSstring&)+0x140
/appl/oracle/siebel/siebsrvr/lib/libsscommsv.so:unsigned CSSTemplateExpander::ExpandToken(const SSstring&)+0x3a8
/appl/oracle/siebel/siebsrvr/lib/libsscommsv.so:unsigned CSSCommTmplMgr::ExpandTemplate(const SSstring&,SSstring&,int)+0x144
/appl/oracle/siebel/siebsrvr/lib/libsscommsv.so:unsigned CSSPackage::AssembleMessage(CSSModel*,CSSBusObj*,const SSstring&)+0xd38
/appl/oracle/siebel/siebsrvr/lib/libsscommsv.so:unsigned CSSPackage::PrepareItems(CSSModel*,CSSBusObj*,CSSRecip&)+0xec
/appl/oracle/siebel/siebsrvr/lib/libsscommsv.so:unsigned CSSSvcCOMMEngine::ExpandCommTemplate(const CCFPropertySet&,CCFPropertySet&)+0xadc
/appl/oracle/siebel/siebsrvr/lib/libsscommsv.so:unsigned CSSSvcCOMMEngine::DoInvokeMethod(const unsigned short*,const CCFPropertySet&,CCFPropertySet&)+0x3c0
/appl/oracle/siebel/siebsrvr/lib/libsscfom.so:unsigned CSSService::InvokeMethod(const unsigned short*,const CCFPropertySet&,CCFPropertySet&)+0x244
/appl/oracle/siebel/siebsrvr/lib/libssdbmsv.so:unsigned CSSListExportService::PrepareEmail(CSSBusComp*,CSSBusComp*,const CCFPropertySet&,CCFPropertySet&)+0xe38
/appl/oracle/siebel/siebsrvr/lib/libssdbmsv.so:unsigned CSSListExportService::GenerateLists(const CCFPropertySet&,CCFPropertySet&)+0x1b3c

 

Observations:

- Basic and advanced personalization do not work in the environment

- Field: Merge Field Set information in Email Treatment Header (Email Offer BC) was empty and disabled. No value can be entered there.

- Email treatment type was showing "E-Mail" instead of Email as in standard environment

Cause

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