Workflow requests remain in ACTIVE status in S_SRM_REQUEST following successful completion (Doc ID 1595867.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.0 SIA [20405] and later
Information in this document applies to any platform.

Symptoms

After upgrading from 7.5 to 8.1, tasks in S_SRM_REQUEST remain in active status even after the corresponding workflow has completed successfully.
As a result, upon enterprise restart these tasks are picked up by SRProc / SRBroker again and re-executed , causing data to be sent to an external system one more time.

Cause

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