My Oracle Support Banner

Workflow requests remain in ACTIVE status in S_SRM_REQUEST following successful completion (Doc ID 1595867.1)

Last updated on APRIL 03, 2025

Applies to:

Siebel CRM - Version 8.0 SIA [20405] and later
Information in this document applies to any platform.

Symptoms

After upgrading from 7.5 to 8.1, tasks in S_SRM_REQUEST remain in active status even after the corresponding workflow has completed successfully.
As a result, upon enterprise restart these tasks are picked up by SRProc / SRBroker again and re-executed , causing data to be sent to an external system one more time.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.