8.1.1.11 patch Installer fails with error 'Error while copying new files' (Doc ID 1595887.1)

Last updated on OCTOBER 21, 2015

Applies to:

Siebel CRM - Version 8.1.1.11 SIA [23030] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 version, Installation

While applying 8.1.1.11 patch, the installer hangs at 0% and throws error as 'Error while copying new files'
Log shows- SEVERE:Values for the following variables could not be obtained from the command line or response file(s):
UNIX_GROUP_NAME(UnixInstallGroup)
Silent install cannot continue.


ERROR
-----------------------

ERROR:Error while copying new files

Cause

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