New Coredump In Siebel 8.1.1.8 : „ssstring.SSstring::operator==“

(Doc ID 1596605.1)

Last updated on JULY 20, 2016

Applies to:

Siebel CRM - Version 8.1.1.8 [23012] and later
Information in this document applies to any platform.
*** Currency Review Data 31-Dec-2015********

Symptoms

 Starting with Siebel version 8.1.1.8, the following call stack can be observed:

 

sslcshar +0x1977f = SSstring::operator==() +0xf
SSCASWBC +0xa4ae0 = CSSSWECmdProcessor::InvokeMethod() +0x230
SSCASWBC +0xa9b8a = CSSSWECmdProcessor::_ProcessCommand() +0x69a
SSCASWBC +0xaab7d = CSSSWECmdProcessor::ProcessCommand() +0x76d
SSCASWBC +0xab082 = CSSSWECmdProcessor::ProcessCommand() +0xc2
SSCASWBC +0x1e0176 = CSSServiceSWEIface::Request() +0x306
SSCASWBC +0x1e1dde = CSSServiceSWEIface::DoInvokeMethod() +0xd2e
sscfom +0x189d4 = CSSService::InvokeMethod() +0x204
sstcsiom +0x6d6a = CSSSIOMSession::ModInvokeSrvcMethod() +0x10a
sstcsiom +0x7613 = CSSSIOMSession::RPCMiscModel() +0x513
sstcsiom +0xe859 = CSSSIOMSession::HandleRPC() +0x369
sssasos +0x65e6 = CompCleanup() +0x3bb6
sssasos +0x5a95 = CompCleanup() +0x3065
sssasos +0x1a35 = CSSSISObject::operator=() +0x9f5
sssasos +0x2135 = CompHandleMsg() +0x485
siebmtshmw +0x494e
siebmtshmw +0x1ffd1 = GetSmiTaskAPI() +0x6d21
siebmtshmw +0x23951 = SmiInProcMsgHandler() +0x2051
siebmtshmw +0x15e95 = SmiBeginTrace() +0x3155
siebmtshmw +0x1744f = GetSmiWorkQObj() +0x148f
siebmtshmw +0xc7c7 = SmiCleanupDetTask() +0x3bd7
sslcosd +0x2132 = OSDThreadPrivIsInit() +0x1d2
sslcosd +0x21bc = OSDThreadPrivIsInit() +0x25c
MSVCR71 +0x9565 = endthreadex() +0xa0
kernel32 +0x1336a = BaseThreadInitThunk() +0x12

The session context when this crash happens is undetermined, however in the associated session log, these sequence of calls immediately before it crashes can frequently be noticed:

ObjMgrBusServiceLog    InvokeMethod    4    0006239051a800f0:0    2013-06-05 17:42:17    Begin: Business Service 'Task Assistant UI Service' invoke method: 'NotifyViewEnter' at 30341af0
ObjMgrBusServiceLog    InvokeMethod    4    0006239051a800f0:0    2013-06-05 17:42:17    Business Service 'Task Assistant UI Service' invoke method 'NotifyViewEnter' Execute Time: 0.000 seconds.
ObjMgrBusServiceLog    InvokeMethod    4    0006239051a800f0:0    2013-06-05 17:42:17    End: Business Service 'Task Assistant UI Service' invoke method: 'NotifyViewEnter' at 30341af0
ObjMgrBusServiceLog    InvokeMethod    4    0006239051a800f0:0    2013-06-05 17:42:17    Begin: Business Service 'Communications Client' invoke method: 'ShellUIUpdate' at 31450018
ObjMgrBusServiceLog    InvokeMethod    4    0006239051a800f0:0    2013-06-05 17:42:17    Business Service 'Communications Client' invoke method 'ShellUIUpdate' Execute Time: 0.000 seconds.
ObjMgrBusServiceLog    InvokeMethod    4    0006239051a800f0:0    2013-06-05 17:42:17    End: Business Service 'Communications Client' invoke method: 'ShellUIUpdate' at 31450018

Please note that this pattern can be observed regardless if CTI is enabled or not.

This crash is only occurring for users running the IE8 ActiveX plugin. Users running OpenUi are not affected by this crash.

 

Cause

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