List Applets Don't Refresh When Record Changes In Their Parent Applet. (Doc ID 1598720.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.7 [21238] and later
Information in this document applies to any platform.

Symptoms


Child applets in "FINS LI Company Summary Page View" are not updated appropriately when changing parent record
 
If you have no detail records for the current master record and you do expand the child applet, the applet will not be updated when you navigate to the next master record.
It is expected that after changing the master record the appropriate child records must be shown.
 

STEPS
The issue can be reproduced with the following steps:
- Go to Accounts > Account List > Summary (View: "FINS LI Company Summary Page View")
- Expand the Contacts applet
- Step through some Accounts until I found an account that has no Contacts
- Collapse the Contacts applet
- Expand the Contacts applet
- Step back to and Account that has Contacts
=> child record not shown although there should be some displayes.

Another flavor of the same problem:
It happens also if you always keep the child applet expanded and you navigate to the view for a master record that does not have child records. If you then navigate to another master record within the same view the child records are not updated.

STEPS:
1. Go to Account > Account List
2. Search for an account that does not have any contacts
3. Navigate to the Summary detail view
   => Contacts are not shown. Ok
4. In the same view navigate to another Account that has Contacts
   => Contacts are not shown. NOT OK.


NOTE:
1. This happens to all child applets in this standard Siebel view.
2. These child applet are similar to the ones on home page view where you also can expand, collapse or hide.

Cause

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