Missing Email Templates in F9 Send Mail functionality (Doc ID 1598864.1)

Last updated on DECEMBER 01, 2016

Applies to:

Siebel Communications - Version 8.1.1.8 SIA [23012] and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
Email templates are not visible in F9 Send Mail funtionality.

After upgrading Siebel application, we observed that Email Templates were not getting displayed in the Send Mail window invoked from F9 functionality.


EXPECTED BEHAVIOR
-----------------------
Users should be able to select available templates from the drop down box in the Body field in Send Mail window.

STEPS
-----------------------
1. Create Simple email template in All Templates under Administration - Communications screens.
2. Test F9 Send Mail functionality using Siebel Native Mail client.
3. In the Send Mail window, there were no available templates displayed for email body.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use email templates with outbound emails invoked from F9 Send Mail command.

Cause

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