JRE 7: When Changing The Active Workitem In The CTI Toolbar Command WorkItemList Is Not Triggered (Doc ID 1599036.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 8.0.0.11[20440] and later
Siebel Call Center - Version 8.1.1.10 [23021] to 8.1.1.10 [23021] [Release V8]
Information in this document applies to any platform.

Symptoms

When changing the active Workitem in the CTI toolbar the Command WorkItemList is not always triggered, it takes around 3 changes on the Combo Box selection to trigger the event.
This is noticed with version 1.7_25 of java.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms