Account Not Matched As Expected When Inserted Using The createOrganization Operation On The OrganizationService Web Service (Doc ID 1599145.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Data Quality Matching - Version 8.1.1.4 SIA [21225] and later
Siebel Data Quality - Version 8.1.1.4 SIA [21225] and later
Siebel CRM - Version 8.1.1.4 [21225] and later
Siebel Universal Customer Master - Version 8.1.1.4 SIA [21225] and later
Information in this document applies to any platform.

Symptoms

An external application called the createOrganization operation on the OrganizationService web service to insert an account. It called it again to insert another account with a similar name. The second account was not identified as a match of the first account as expected and, therefore, it was not used to update the first account in the base tables.

The following detailed behavior was observed in Universal Customer Master (UCM):

Test -
Call 1 - Create an account "Oracle US" using SoapUI and calling createOrganization operation of OrganizationService.
Call 2 - Create an account "Oracle USA" using SoapUI and calling createOrganization operation of OrganizationService.

Actual Result -
1. Account>Account List did not show Oracle US or Oracle USA.
2. Transaction History Table contained both these records and Record Type was "Source" for both.

Expected Behavior -
1.  Account > Account List should have shown Oracle US since it being the prior record (Oracle US) should have survived using Account Default Role of "History".
2. Transaction History table should have contained both the records but one record (Oracle US) should have record Type as "Source" and other record (Oracle USA) should be "History".

Cause

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