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-SRN-Login Page not redirect Reset password view after wrong Credentials are entered. (Doc ID 1599445.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel Call Center - Version [23021] and later
Information in this document applies to any platform.
"Checked for relevance on 14-Apr-2015"


Odd behaviour in login page of the application when wrong credentials are entered since SRN is introduced.

On the login page there is a "Reset password" link. This should open a new window which allows the user to fill out his email address to request a new password.
Opening the new window only works when pressed immediately on "Reset Password" before trying to logon with wrong credentials.

1. User is on the login page and thinks he remembers his password. He enters his username and password and presses "Login" > The user lands initially on the login page as a GUEST user
2. The password is wrong > When credentials are filled and press login, the GUEST user gets logged out and log in of the new users fails because password is wrong
3. The user presses the link "Reset password" to request a new password via email: New window doesn't open. Instead a popup is prompted to download a file > System tries to log back in as GEUST, but this fails




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