Unable To Attach Files to Siebel Application that have been opened by other application (Doc ID 1602129.1)

Last updated on JULY 20, 2016

Applies to:

Siebel Financial Services CRM - Version 8.1.1.8 SIA [23012] and later
Information in this document applies to any platform.

Symptoms

 When running the Siebel High Interactive client (ActiveX) and trying to attach a File to an Attachment View, the following error will be seen when the file has already been opened by another, external application like MS-Office or Acrobat Reader or Notepad:

 

"Unable to upload <filename> SBL-UIJ-00430"

 

This behavior has first been observed for Fixpack 8.1.1.8 / 8.2.2.1.

 

The OpenUI client is not affected by this behavior.

 

Cause

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