Siebel 8.1.x Email Response Not Able To Pull The Email From The Mailbox (Doc ID 1602640.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.0.0.13 [20448] and later
Information in this document applies to any platform.
hi,

we are encountering an issue with a mailbox integrated to our siebel environment, siebel is showing it is able to connect to pop3 mailbox but unable to pull and process the email that is in the mailbox.

can you please help troubleshoot the issue i'm attaching the logs

Symptoms

 CIR log:

no errors, and no signs of emails getting into Siebel

POP3 log:

no errors, connection to MS Exchange is fine:

POP3SMTP[11/19/2013 19:56:56:814]:DBG:POP3 R: +OK User successfully logged on.

POP3SMTP[11/19/2013 19:56:56:814]:DBG:POP3 S: STAT
POP3SMTP[11/19/2013 19:56:56:814]:DBG:POP3 R: +OK 0 0

POP3SMTP[11/19/2013 19:56:56:814]:DBG:Resetting processed message id file
POP3SMTP[11/19/2013 19:56:56:814]:DBG:unlocked access to POP3 client after successful logon
POP3SMTP[11/19/2013 19:56:56:814]:DBG:MailboxMonitor::run() logging off POP3 session
POP3SMTP[11/19/2013 19:56:56:814]:DBG:Waiting for processing of POP3 messages to complete...
POP3SMTP[11/19/2013 19:56:56:814]:DBG:Message processing completed
POP3SMTP[11/19/2013 19:56:56:814]:DBG:logging off POP3 server...
POP3SMTP[11/19/2013 19:56:56:814]:DBG:locking access to POP3 client in order to logoff
POP3SMTP[11/19/2013 19:56:56:814]:DBG:POP3 S: QUIT
POP3SMTP[11/19/2013 19:56:56:829]:DBG:POP3 R: +OK Microsoft Exchange Server 2007 POP3 server signing off.

 

Changes

 changed credentials

Cause

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