Cancel Query Does not Work in OpenUI
(Doc ID 1602977.1)
Last updated on SEPTEMBER 17, 2021
Applies to:
Siebel CRM - Version 8.1.1.10 [23021] and laterInformation in this document applies to any platform.
Symptoms
In 8.1.1.10 Open UI, starting a query which is based on a wrong search critieria (typing error) in the contact administration view, it is not possible to cancel this query. The view freeze, there even isn't a hourglass which indicates that the system is working.
1. Set CancelQueryTimeOut component parameter to 5 for any object manager such as Call Center Object Manager.
2. Restart Siebel Server and login to Siebel Application
3. Go to any view and run a long-time query.
4. You will see Cancel Query pop-up 5 seconds after the query is invoked.
5. Click 'Cancel' button. The query is not canceled.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |