Cancel Query Does not Work in OpenUI (Doc ID 1602977.1)

Last updated on SEPTEMBER 20, 2016

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

In 8.1.1.10 Open UI, starting a query which is based on a wrong search critieria (typing error) in the contact administration view, it is not possible to cancel this query. The view freeze, there even isn't a hourglass which indicates that the system is working.

1. Set CancelQueryTimeOut component parameter to 5 for any object manager such as Call Center Object Manager.
2. Restart Siebel Server and login to Siebel Application
3. Go to any view and run a long-time query.
4. You will see Cancel Query pop-up 5 seconds after the query is invoked.
5. Click 'Cancel' button. The query is not canceled.

Cause

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