How to setup Siebel CTI Hoteling with multiple vendor middleware’s (Doc ID 1603032.1)

Last updated on APRIL 28, 2014

Applies to:

Siebel CTI - Version 8.1.1.5 SIA [21229] and later
Information in this document applies to any platform.
Third party CTI vendors related to the creation of this document: Aspect and Genesys.

Goal

Is it possible to define multiple vendor CTI drivers to a Hoteling hostname (workstation)?

What is needed to configure Siebel CTI to allow Hoteling functionality to work with different CTI middleware drivers?

In this case :

Genesys and Aspect CTI middleware.

This is a non Citrix environment.


 

Solution

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