After Upgrade to 8.1.1.9 or 8.1.1.10 Same State Transitions not allowed in State model

(Doc ID 1603059.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT

----------------
After upgrade to 8.1.1.9/8.1.1.10, state model performing differently than previous versions.

EXPECTED BEHAVIOR
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In State model, same state transitions should be allowed even after upgrade.

STEPS TO REPRODUCE
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Step 1:
Enable State Model on field ‘Sales Stage’ with ‘Opportunity’ Business Component as below State and Transitions

Sates:
Data Entry (Default)
Submitted
Approved
Declined

Transitions:
From: Data Entry To: Submitted
From: Submitted To: Approved
From: Submitted To: Declined
From: Declined To: Submitted

Restart the Application.

Step 2:
A. Navigate -> Opportunities Screen
B. Create New Opportunity record and Save
C. And see the field list of values
We could see only ‘Data Entry’
D. Selected the value ‘Data Entry’ and verified the next available States
‘Approved’ and ‘Declined’ are available as expected

Step 3:
Tried to create the Transition as From: Data Entry To: Data Entry (From and To are same value)got below message

“The values for the fields 'From State' and 'To State' or 'From Category' and 'To Category' cannot be identical.(SBL-APS-52001)”

Test with Application Version 8.1.1.4 SIA

Step 1: Since State Model already been setup using 8.1.1.10 in Sample DB, we no need to setup again in 8.1.1.4

Step 2:
A. Navigate -> Opportunities
B. Create New Opportunity record and Save
C. And see the field list of values
We could see only ‘Data Entry’
D. Selected the value ‘Data Entry’ and verified the next available States
‘Approved’ and ‘Declined’ are available as expected

Step 3:
Tried to create the Transition as From: Data Entry To: Data Entry (From and To are same value), it allowed us to setup the Transition.

New Transitions setup on the DB are as below:

From: Data Entry To: Submitted
From: Submitted To: Approved
From: Submitted To: Declined
From: Declined To: Submitted
From: Data Entry To: Data Entry

Step 4:
A. Navigate -> Opportunities
B. Create New Opportunity record and Save
C. And see the field list of values
We could see only ‘Data Entry’
D. Selected the value ‘Data Entry’ and verified the next available States
‘Data Entry’, ‘Approved’ and ‘Declined’ are available.
(Notice that ‘Data Entry’ also available)

Step 5:
Again launch the 8.1.1.10 SIA application with same sample DB and SRF (used for 8.1.1.4)

A. Navigate -> Opportunities
B. Create New Opportunity record
C. And see the field list of values
We could see only ‘Data Entry’
D. Selected the value ‘Data Entry’ and verified the next available States
‘Approved’ and ‘Declined’ are available.
(Notice that ‘Data Entry’ is not available)

Cause

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