Issue Importing File Greater Than 500KB - Invalid SRN (Doc ID 1605075.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.9 [23016] to 8.1.1.9 [23016] [Release V8]
Siebel Call Center - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.
***Checked for relevance on 09-09-2015***

Symptoms

The issue is that when a file is imported within the Siebel system that is greater then 500KB, the application does not do anything, however, looking at the log file we see the error:
ProcessRequest ProcessRequestError 1 0000000d522511f4:0 2013-09-03
07:31:10 [CSRF] : Invalid SRN:
ObjMgrBusServiceLog Error 1 0000000d522511f4:0 2013-09-03
07:31:10 (swesvc.cpp (907)) SBL-SWP-00135: Invalid request data

Cause

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