OpenUI "@" Symbol not appearing with Turkish Q keyboard (Doc ID 1605136.1)

Last updated on MARCH 07, 2016

Applies to:

Siebel CRM - Version 8.2.2.3 SIA [23021] and later
Information in this document applies to any platform.
**Checked for relevance on 07-Oct-2015**

Symptoms

The customer was using Siebel Public Sector 8.2.3 in Open UI. The customer was using the Turkish Q keyboard. When they navigated to:

Under Site Map --> Communications List

Selected an email and press reply button. In the reply applet they select the "To" field and entered the @ symbol. The @ character did not appear and instead the Email Message body was given focus.

This was also the same for the German keyboard. With the English/American keyboard it worked correctly.

Cause

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