When calling OrganizationService, Operation attribute on ListOf element not set to a value in the published message. (Doc ID 1605404.1)

Last updated on AUGUST 16, 2016

Applies to:

Siebel Universal Customer Master - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

Environment:
-------------------
Product Type: Siebel Universal Customer Master
Version: 8.1.1.10 [23021]
OS platform: Linux x86-64
DB: Oracle Database - Enterprise Edition
Env type: Dev

Statement of Issue:
-----------------------------
The customer was calling the createOrganization operation on the Organization Service web service to create an account. UCM was configured to publish the change to external systems in realtime using middleware mode. The problem was that the Operation attribute on the element ListOfSwiOrganizationPublishIO wasn’t set to a value. For example:


xmlns="http://www.siebel.com/xml/SwiOrganizationPublishIO"
Language="ENU"
Locale="English - United States"
MessageId=""
EnterpriseServerName="SAI8117Ent"
ExternalSystemName="Siebel"
ExternalSystemId="Siebel"
Operation="">

1-NSVC


Expected Behavior:
---------------------------
Operation should be set to a value in the published message.

Actual Behavior:
-----------------------
Operation wasn’t set to a value in the published message.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms