Open UI : Pressing 'Esc' Key Twice Sets Fields in Applets Null (Doc ID 1606032.1)

Last updated on MARCH 21, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms


In Open UI: When pressing key [ESC] two times then:
- the current field value gets set to NULL, in List Applet
- all the applets field values get set to NULL, in Form Applet
 
[This behavior is primarily observed in Internet Explorer 9 and Internet Explorer 10]

STEPS
The issue can be reproduced with the following steps:
1. Go to Accounts > Account Lists > My Account
2. Change the Name field
3. Press [ESC]
  => Changes will be rolled back (Ok, so far)
4. Press [ESC]
  => In Form Applet: All fields will be set to NULL
       In List Applet: Current field will be set to NULL
 

Changes

 N/A

Cause

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