Open UI : Pressing 'Esc' Key Twice Sets Fields in Applets Null
(Doc ID 1606032.1)
Last updated on AUGUST 22, 2018
Applies to:Siebel Financial Services CRM - Version 184.108.40.206  and later
Information in this document applies to any platform.
In Open UI: When pressing key [ESC] two times then:
- the current field value gets set to NULL, in List Applet
- all the applets field values get set to NULL, in Form Applet
[This behavior is primarily observed in Internet Explorer 9 and Internet Explorer 10]
The issue can be reproduced with the following steps:
1. Go to Accounts > Account Lists > My Account
2. Change the Name field
3. Press [ESC]
=> Changes will be rolled back (Ok, so far)
4. Press [ESC]
=> In Form Applet: All fields will be set to NULL
In List Applet: Current field will be set to NULL
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