Error SBL-UIF-00299, SBL-DAT-00225 when Tab Key Pressed in Pick Applet Control in OpenUI (Doc ID 1606047.1)

Last updated on SEPTEMBER 08, 2015

Applies to:

Siebel Call Center - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms


Happens with 8.1.1.10 Open UI with Internet Explorer 10. (Works with Chrome or Firefox):
When entering value directly in a field that has a bounded pick applet and pressing [TAB] key we get an error:
 
ERROR
"[1] Wrong field values or value types detectd in field Account. Please re-enter your field values. If you need additional assistance, please refer to documentation. (SBL-UIF-00299)
[2] The value entered in field Account of buscomp Service Request does not match any value in the bounded pick list PickList SR Account. (SBL-DAT-00225)"

 
STEPS
The issue can be reproduced with the following steps:
1. Start application in Open UI with Internet Explorer 10
2. Go to Service > Service Request List > My Service Requests
3. Create a new record and enter a value for the Account field, then press TAB
=> Error SBL-UIF-00299, SBL-DAT-00225


Cause

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