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When Using a Non-Unicode Database, Inbound Email with Non-ASCII Characters Is Not Processed by eMail Response and Error SBL-DBC-00110 Is Encountered (Doc ID 1606280.1)

Last updated on JULY 06, 2020

Applies to:

Siebel Financial Services CRM - Version 8.0.0.9[20433] to 16.0 [IP2016] [Release V8 to V16]
Information in this document applies to any platform.

Symptoms

While processing an inbound email, the Email-Inbound activity was not created and the following errors were encountered in the Communication Inbound Receiver log file:

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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