Issue Installing CRM Desktop With Lotus Notes (Doc ID 1607738.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM Desktop - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.

Symptoms

When the customer tries connecting to Siebel server through CRM Desktop Assistant wizard after launching Lotus Notes they are getting a error message. This issue happens when they try logging in using ADSI and DB authentication.

ERROR
-----------------------
An Internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance. SBL-DAT-00565

Cause

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