OM Crashes If Searched In Binocular Search In HI After Migrating From 8.1.1.10 To 8.1.1.11 (Doc ID 1608209.1)

Last updated on JULY 11, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] to 8.1.1.11 [IP2013] [Release V8]
Information in this document applies to any platform.
""Checked for Relevance on 16-04-2014""

Symptoms


After upgrade from 8.1.1.10 to 8.1.1.11, OM is crashing if search button is clicked from binocular search.

This observation is only valid for HI OM and is not reproducible in OpenUI OM.

Call Stack:

Called from:  
/opt/app/bss/sieb/siebsrvr/lib/libsslcosd.so[0x558fba09]
[0xffffe600]
/opt/app/bss/sieb/siebsrvr/lib/libsscaswbc.so(CSSSWEFrameMgr::GetInternalFrameMgr()+0x7)[0x740235b7]
/opt/app/bss/sieb/siebsrvr/lib/libsscanshsv.so(CSSInvkSrchSvc::DoInvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&)+0x1805)[0x76f0e0e5]
/opt/app/bss/sieb/siebsrvr/lib/libsscfom.so(CSSService::InvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&)+0x3b5)[0x5ce1f105]
/opt/app/bss/sieb/siebsrvr/lib/libsscashbc.so(CSSBCVFindResults::VBCExecute()+0xe6)[0x798d0436]
/opt/app/bss/sieb/siebsrvr/lib/libsscfom.so(CSSBCVRec::SqlExecute(int, int, int)+0x1a9)[0x5cefd729]
/opt/app/bss/sieb/siebsrvr/lib/libsscfom.so(CSSBusComp::Execute(int, int, int)+0x1116)[0x5ce417e6]
/opt/app/bss/sieb/siebsrvr/lib/libsscaswbc.so(CSSSWEFrame::Populate()+0x1a87)[0x73ee4747]
/opt/app/bss/sieb/siebsrvr/lib/libsscaswbc.so(CSSSWEView::Populate(int)+0x222)[0x73f1bab2]
/opt/app/bss/sieb/siebsrvr/lib/libsscaswbc.so(CSSSWEFrameMgrInternal::BuildView(unsigned short const*, BUILDSCREEN, CSSSWEViewBookmark*, int, CSSBusObj*, CSSDrilldownDef*, unsigned short const*, unsigned int*)+0x5336)[0x73ffbf06]
/opt/app/bss/sieb/siebsrvr/lib/libsscaswbc.so(CSSSWEFrameMgrInternal::BuildView(CSSSWEView*&, unsigned short const*, BUILDSCREEN, CSSSWEViewBookmark*, int, CSSBusObj*, CSSDrilldownDef*, unsigned short const*)+0x5f)[0x73ff6b6f]
/opt/app/bss/sieb/siebsrvr/lib/libsscaswbc.so(CSSSWEActionMgr::ActionBuildViewAsync(CSSSWEActionBuildViewAsync*, CSSSWEHtmlStream*, WWEReqModInfo*, WWECbInfo*&)+0x330)[0x73fb8ef0]
/opt/app/bss/sieb/siebsrvr/lib/libsscaswbc.so(CSSSWEActionMgr::DoPostedAction(CSSSWEHtmlStream*, WWEReqModInfo*, WWECbInfo*&)+0x3b2)[0x73fb65b2]
/opt/app/bss/sieb/siebsrvr/lib/libsscaswbc.so(CSSSWEActionMgr::CheckPostedActions(CSSSWEHtmlStream*, CSSSWEArgs*, WWEReqModInfo*, WWECbInfo*&, int&)+0x15b)[0x73fbc63b]
/opt/app/bss/sieb/siebsrvr/lib/libsscaswbc.so(CSSSWEFrameMgrInternal::InvokeAppletMethod(CSSSWEHtmlStream*, CSSSWEArgs*, WWEReqModInfo*, WWECbInfo*&, CSSStringArray&)+0xe1c)[0x73fedbbc]
/opt/app/bss/sieb/siebsrvr/lib/libsscaswbc.so(CSSSWECmdProcessor::InvokeMethod(CSSSWEHtmlStream*, CSSSWEArgs*, WWEReqModInfo*, WWECbInfo*&)+0x9aa)[0x73fc165a]
/opt/app/bss/sieb/siebsrvr/lib/libsscaswbc.so(CSSSWECmdProcessor::_ProcessCommand(CSSSWEHtmlStream*, WWEReqModInfo*, WWECbInfo*&)+0xc1b)[0x73fbf80b]
/opt/app/bss/sieb/siebsrvr/lib/libsscaswbc.so(CSSSWECmdProcessor::ProcessCommand(CSSSWEGenericRequest*, CSSSWEGenericResponse*, WWEReqModInfo*&, WWECbInfo*&)+0x133e)[0x73fc76de]
/opt/app/bss/sieb/siebsrvr/lib/libsscaswbc.so(CSSSWECmdProcessor::ProcessCommand(CSSSWEHttpRequest*, CSSSWEHttpResponse*, WWECbInfo*&)+0xa7)[0x73fc5fb7]
/opt/app/bss/sieb/siebsrvr/lib/libsscaswbc.so(CSSServiceSWEIface::Request(CSSSWEReqRec*, CSSSWEResponseRec*)+0x480)[0x743c5630]
/opt/app/bss/sieb/siebsrvr/lib/libsscaswbc.so(CSSServiceSWEIface::DoInvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&)+0x661)[0x743bf9a1]

Changes

 Upgrade from 8.1.1.10 to 8.1.1.11

Cause

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