Java applets do not work with JRE 7 update 25 or 40 (Doc ID 1608574.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.

Symptoms

 Java applets in Siebel application (such as CTI toolbar or Smart Script designer) do not work with JDK/JRE 7 update 25 or 40. Once you try to access any java applet, you will see the following dialog:

-------------------------------------------------------------

Java Update needed

  You Java version is out of date.

  -> Update (recommended)

       Get the latest security update from java.com

  -> Blcok

       Block Java content from running in this browser session.

  -> Later

       Continue and you will be reminded to update again later.

  | | Do not ask again until the next update is available.

-------------------------------------------------------------

Even if you click 'Later', the Java applet does not work.

Cause

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