Last updated on MARCH 02, 2017
Applies to:Siebel CTI - Version 22.214.171.124  to 126.96.36.199 SIA  [Release V8]
Information in this document applies to any platform.
On 188.8.131.52 with Enhanced Chat implementation Siebel Chat panel freeze when the Siebel user receives a chat transfer from another Siebel Chat user. The Chat Panel remains blank and the user cannot chat with the customer transferred. This is happening ramdonly, some transfer works fine, some not.
When the Siebel Chat user received a transfer chat it should not freeze the Chat panel and the user should be able to chat with customer transferred.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms