Applet_ChangeFieldValue Not Fired In Open UI List Applet (Doc ID 1611212.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Call Center - Version 8.1.1.11 [IP2013] and later
Siebel Tools - Version 15.0 [IP2015] to 15.4 [IP2015] [Release V15]
Siebel Tools - Version 8.1.1.14 [IP2014] to 8.1.1.14.10 [IP2014] [Release V8]
Information in this document applies to any platform.

Symptoms

When using Open UI, the Applet_ChangeFieldValue event in Siebel Browser Scripting is not firing for fields modified in a List Applet. It is firing when using HI.

Created a Test Case in 8.1.1.11 and was able to reproduce the results when using a List Applet, but not when using a Form Applet.

Added the following to both Service Request Detail Applet and to Service Request Activity List Applet

function Applet_ChangeFieldValue (field, value)
{
alert("test "+field);
}

Compiled and started Client.  Navigated to the Service Request Activities View, and the alert did come up for Abstract field of SR, but not for Description field of the Activity.  Tested in HI and see both alerts work in both applets.

 

An Additional Test Case has been found for IP2014 and IP2015:

Steps
----------------------
  1. Identified Applet: Service Request Detail Applet -> Locked Project.
  2. Added this line to "Applet_ChangeFieldValue": alert('Field: ' + field + ' Value: ' + value);
  3. Identified Fields "Description" and "Abstract" -> Set "Immediate Post Changes" = TRUE for "Abstract"
  4. Compiled locked projects.
  5. Cleared the Browser Cache/Cookies/Session.
  6. Ran command genbscript as explained here: Generating Browser Scripts - http://docs.oracle.com/cd/E05553_01/books/ConfigApps/ConfigApps_Overview40.html
  7. Logged into the Application and went to Service Request > My Service Requests - used Chrome.

Expected Results
----------------------
 The event should be triggered for all the Fields, except those that are set using a pick applet, as expected.

Actual Results
----------------------
  The event is triggered only for "Description".
  When changing "Summary", the alert is not shown.

Cause

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