Siebel Is Not Able To Fetch Emails From The Exchange Server (Doc ID 1611592.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 SIA [23030] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 SIA [23030] version, Comms Server & Email Response

After setup Siebel Email Response creating a Response Group, enable Communications Management component group, and setup a Internet SMTP/POP3 Server Profile the email are not been pulled from the mail boxes.

Also no Internet SMTP/POP3 Server log file is been generated.

Loading the page "http://<Siebel Server host name running CIR>:55555" the response group does not load. We see an error:

"unable to create directory bin/queued"

Tried deleting the "Queued" directory and restarted component. Folder was recreated successfully.




Cause

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