Crash in CSSDQSyncService::EAIConvertDataLayout When Saving Record Using DeDuplication with Oracle Data Quality Matching Server (Doc ID 1611605.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.7 SIA [21238] and later
Information in this document applies to any platform.

Symptoms

When attempting to insert a new Contact a session timeout message (crash) is seen:

ERROR
-----------------------
Session Warning: The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again.

The following call stack is obtained from the core file (from 8.1.1.10):

CALL STACK
-----------------------
#0 0xffffe410 in __kernel_vsyscall ()
#1 0x56eebdf0 in raise () from /lib/libc.so.6
#2 0x56eed701 in abort () from /lib/libc.so.6
#3 0x56b8d709 in MwAbort () from /u01/app/och/siebsrvr/mw/lib/libkernel32.so
#4 0x56b78a53 in InvokeUnhandledExceptionFilter(SEH_THREAD_BLOCK*) () from /u01/app/och/siebsrvr/mw/lib/libkernel32.so
#5 0x56b789bb in SehScanInvokeTryList(SEH_THREAD_BLOCK*) () from /u01/app/och/siebsrvr/mw/lib/libkernel32.so
#6 0x56b7912b in Signal_Handler::raise(unsigned int, void*, int, int, unsigned long*) () from /u01/app/och/siebsrvr/mw/lib/libkernel32.so
#7 0x56b7923d in Raise_Exception::operator()(int, siginfo*, void*) () from /u01/app/och/siebsrvr/mw/lib/libkernel32.so
#8 0x56b79187 in Signal_Handler::The_Handler(int, siginfo*, void*) () from /u01/app/och/siebsrvr/mw/lib/libkernel32.so
#9 0x559187d1 in _SigBusSegvIotHandler () from /u01/app/och/siebsrvr/lib/libsslcosd.so
#10
#11 0x6e9dda93 in CSSDQSyncService::EAIConvertDataLayout(CCFPropertySet const&, SSstring, SSstring, bool) () from /u01/app/och/siebsrvr/lib/libsscaddsv.so
#12 0x6e9d9934 in CSSDQSyncService::EAICall(CCFPropertySet const&, CCFPropertySet&, bool) () from /u01/app/och/siebsrvr/lib/libsscaddsv.so
#13 0x6e9d7587 in CSSDQSyncService::SyncISS(CCFPropertySet const&, CCFPropertySet&) () from /u01/app/och/siebsrvr/lib/libsscaddsv.so
#14 0x6e9d6ad5 in CSSDQSyncService::DoInvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&) ()
  from /u01/app/och/siebsrvr/lib/libsscaddsv.so
#15 0x598621b5 in CSSService::InvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&) () from /u01/app/och/siebsrvr/lib/libsscfom.so
#16 0x59859136 in CSSModel::TriggerCTEventsRecur(CTObjectType, unsigned short const*, unsigned short const*, unsigned short const*, CSSBusComp*, unsigned short, CSSStringArray&, CCFPropertySet const&) () from /u01/app/och/siebsrvr/lib/libsscfom.so
#17 0x59857619 in CSSModel::TriggerCTEvents(CTObjectType, unsigned short const*, unsigned short const*, unsigned short const*, CSSBusComp*, unsigned short, CCFPropertySet const&) () from /u01/app/och/siebsrvr/lib/libsscfom.so
#18 0x598b7bed in CSSBusComp::RuntimeEvent(int, unsigned int, SSstring const&, CCFPropertySet const&) () from /u01/app/och/siebsrvr/lib/libsscfom.so
#19 0x598b7a8f in CSSBusComp::RuntimeEvent(int, unsigned int, SSstring const&) () from /u01/app/och/siebsrvr/lib/libsscfom.so
#20 0x598b79ec in CSSBusComp::RuntimeEvent(int, unsigned int) () from /u01/app/och/siebsrvr/lib/libsscfom.so
#21 0x5988245e in CSSBusComp::EventWriteRecord(int) () from /u01/app/och/siebsrvr/lib/libsscfom.so
#22 0x598dc094 in CSSBusComp::WriteRecord(bool, CSSObjectBase*) () from /u01/app/och/siebsrvr/lib/libsscfom.so
#23 0x69e89f96 in CSSSWEFrame::PostChangesToBC(int, CSSStringList*) () from /u01/app/och/siebsrvr/lib/libsscaswbc.so
#24 0x69e83ced in CSSSWEFrame::OnActionsWriterecord() () from /u01/app/och/siebsrvr/lib/libsscaswbc.so
#25 0x6c595373 in CSSSWEFrameListBase::OnActionsWriterecord() () from /u01/app/och/siebsrvr/lib/libswcacmfr.so
#26 0x69e78edf in CSSSWEFrame::DoInvokeMethod(unsigned short const*, CSSStringArray&, SSstring&) () from /u01/app/och/siebsrvr/lib/libsscaswbc.so
#27 0x69f87f5c in CSSSWEFrameList::DoInvokeMethod(unsigned short const*, CSSStringArray&, SSstring&) () from /u01/app/och/siebsrvr/lib/libsscaswbc.so
#28 0x6c5942c9 in CSSSWEFrameListBase::DoInvokeMethod(unsigned short const*, CSSStringArray&, SSstring&) () from /u01/app/och/siebsrvr/lib/libswcacmfr.so
#29 0x6e154be2 in CSSSWEFrameListFINGenericButton::DoInvokeMethod(unsigned short const*, CSSStringArray&, SSstring&) ()
  from /u01/app/och/siebsrvr/lib/libswfafcfr.so
#30 0x69e78305 in CSSSWEFrame::InvokeMethod(unsigned short const*, CSSStringArray&, SSstring&) () from /u01/app/och/siebsrvr/lib/libsscaswbc.so
#31 0x69fcdd5c in CSSSWEFrameMgrInternal::InvokeAppletMethod(CSSSWEHtmlStream*, CSSSWEArgs*, WWEReqModInfo*, WWECbInfo*&, CSSStringArray&) ()
  from /u01/app/och/siebsrvr/lib/libsscaswbc.so
#32 0x69fa23fa in CSSSWECmdProcessor::InvokeMethod(CSSSWEHtmlStream*, CSSSWEArgs*, WWEReqModInfo*, WWECbInfo*&) ()
  from /u01/app/och/siebsrvr/lib/libsscaswbc.so
#33 0x69fa0631 in CSSSWECmdProcessor::_ProcessCommand(CSSSWEHtmlStream*, WWEReqModInfo*, WWECbInfo*&) () from /u01/app/och/siebsrvr/lib/libsscaswbc.so
#34 0x69fa8043 in CSSSWECmdProcessor::ProcessCommand(CSSSWEGenericRequest*, CSSSWEGenericResponse*, WWEReqModInfo*&, WWECbInfo*&) ()
  from /u01/app/och/siebsrvr/lib/libsscaswbc.so
#35 0x69fa6af7 in CSSSWECmdProcessor::ProcessCommand(CSSSWEHttpRequest*, CSSSWEHttpResponse*, WWECbInfo*&) () from /u01/app/och/siebsrvr/lib/libsscaswbc.so
#36 0x6a38d88d in CSSServiceSWEIface::Request(CSSSWEReqRec*, CSSSWEResponseRec*) () from /u01/app/och/siebsrvr/lib/libsscaswbc.so
#37 0x6a387c48 in CSSServiceSWEIface::DoInvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&) ()


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set up Siebel 8.1.1.7 (or higher) with IIR 9.0.1
2. Log in to Siebel
3. Go to Contacts > Contact List
4. Create a new Contact and save it.

Cause

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