My Oracle Support Banner

Crash in CSSDQSyncService::EAIConvertDataLayout When Saving Record Using DeDuplication with Oracle Data Quality Matching Server (Doc ID 1611605.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.7 SIA [21238] and later
Information in this document applies to any platform.

Symptoms

When attempting to insert a new Contact a session timeout message (crash) is seen:

ERROR
-----------------------
Session Warning: The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again.

The following call stack is obtained from the core file (from 8.1.1.10):

CALL STACK
-----------------------
#0 0xffffe410 in __kernel_vsyscall ()
#1 0x56eebdf0 in raise () from /lib/libc.so.6
#2 0x56eed701 in abort () from /lib/libc.so.6
#3 0x56b8d709 in MwAbort () from /u01/app/och/siebsrvr/mw/lib/libkernel32.so
#4 0x56b78a53 in InvokeUnhandledExceptionFilter(SEH_THREAD_BLOCK*) () from /u01/app/och/siebsrvr/mw/lib/libkernel32.so
#5 0x56b789bb in SehScanInvokeTryList(SEH_THREAD_BLOCK*) () from /u01/app/och/siebsrvr/mw/lib/libkernel32.so
#6 0x56b7912b in Signal_Handler::raise(unsigned int, void*, int, int, unsigned long*) () from /u01/app/och/siebsrvr/mw/lib/libkernel32.so
#7 0x56b7923d in Raise_Exception::operator()(int, siginfo*, void*) () from /u01/app/och/siebsrvr/mw/lib/libkernel32.so
#8 0x56b79187 in Signal_Handler::The_Handler(int, siginfo*, void*) () from /u01/app/och/siebsrvr/mw/lib/libkernel32.so
#9 0x559187d1 in _SigBusSegvIotHandler () from /u01/app/och/siebsrvr/lib/libsslcosd.so
#10
#11 0x6e9dda93 in CSSDQSyncService::EAIConvertDataLayout(CCFPropertySet const&, SSstring, SSstring, bool) () from /u01/app/och/siebsrvr/lib/libsscaddsv.so
#12 0x6e9d9934 in CSSDQSyncService::EAICall(CCFPropertySet const&, CCFPropertySet&, bool) () from /u01/app/och/siebsrvr/lib/libsscaddsv.so
#13 0x6e9d7587 in CSSDQSyncService::SyncISS(CCFPropertySet const&, CCFPropertySet&) () from /u01/app/och/siebsrvr/lib/libsscaddsv.so
#14 0x6e9d6ad5 in CSSDQSyncService::DoInvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&) ()
  from /u01/app/och/siebsrvr/lib/libsscaddsv.so
#15 0x598621b5 in CSSService::InvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&) () from /u01/app/och/siebsrvr/lib/libsscfom.so
#16 0x59859136 in CSSModel::TriggerCTEventsRecur(CTObjectType, unsigned short const*, unsigned short const*, unsigned short const*, CSSBusComp*, unsigned short, CSSStringArray&, CCFPropertySet const&) () from /u01/app/och/siebsrvr/lib/libsscfom.so
#17 0x59857619 in CSSModel::TriggerCTEvents(CTObjectType, unsigned short const*, unsigned short const*, unsigned short const*, CSSBusComp*, unsigned short, CCFPropertySet const&) () from /u01/app/och/siebsrvr/lib/libsscfom.so
#18 0x598b7bed in CSSBusComp::RuntimeEvent(int, unsigned int, SSstring const&, CCFPropertySet const&) () from /u01/app/och/siebsrvr/lib/libsscfom.so
#19 0x598b7a8f in CSSBusComp::RuntimeEvent(int, unsigned int, SSstring const&) () from /u01/app/och/siebsrvr/lib/libsscfom.so
#20 0x598b79ec in CSSBusComp::RuntimeEvent(int, unsigned int) () from /u01/app/och/siebsrvr/lib/libsscfom.so
#21 0x5988245e in CSSBusComp::EventWriteRecord(int) () from /u01/app/och/siebsrvr/lib/libsscfom.so
#22 0x598dc094 in CSSBusComp::WriteRecord(bool, CSSObjectBase*) () from /u01/app/och/siebsrvr/lib/libsscfom.so
#23 0x69e89f96 in CSSSWEFrame::PostChangesToBC(int, CSSStringList*) () from /u01/app/och/siebsrvr/lib/libsscaswbc.so
#24 0x69e83ced in CSSSWEFrame::OnActionsWriterecord() () from /u01/app/och/siebsrvr/lib/libsscaswbc.so
#25 0x6c595373 in CSSSWEFrameListBase::OnActionsWriterecord() () from /u01/app/och/siebsrvr/lib/libswcacmfr.so
#26 0x69e78edf in CSSSWEFrame::DoInvokeMethod(unsigned short const*, CSSStringArray&, SSstring&) () from /u01/app/och/siebsrvr/lib/libsscaswbc.so
#27 0x69f87f5c in CSSSWEFrameList::DoInvokeMethod(unsigned short const*, CSSStringArray&, SSstring&) () from /u01/app/och/siebsrvr/lib/libsscaswbc.so
#28 0x6c5942c9 in CSSSWEFrameListBase::DoInvokeMethod(unsigned short const*, CSSStringArray&, SSstring&) () from /u01/app/och/siebsrvr/lib/libswcacmfr.so
#29 0x6e154be2 in CSSSWEFrameListFINGenericButton::DoInvokeMethod(unsigned short const*, CSSStringArray&, SSstring&) ()
  from /u01/app/och/siebsrvr/lib/libswfafcfr.so
#30 0x69e78305 in CSSSWEFrame::InvokeMethod(unsigned short const*, CSSStringArray&, SSstring&) () from /u01/app/och/siebsrvr/lib/libsscaswbc.so
#31 0x69fcdd5c in CSSSWEFrameMgrInternal::InvokeAppletMethod(CSSSWEHtmlStream*, CSSSWEArgs*, WWEReqModInfo*, WWECbInfo*&, CSSStringArray&) ()
  from /u01/app/och/siebsrvr/lib/libsscaswbc.so
#32 0x69fa23fa in CSSSWECmdProcessor::InvokeMethod(CSSSWEHtmlStream*, CSSSWEArgs*, WWEReqModInfo*, WWECbInfo*&) ()
  from /u01/app/och/siebsrvr/lib/libsscaswbc.so
#33 0x69fa0631 in CSSSWECmdProcessor::_ProcessCommand(CSSSWEHtmlStream*, WWEReqModInfo*, WWECbInfo*&) () from /u01/app/och/siebsrvr/lib/libsscaswbc.so
#34 0x69fa8043 in CSSSWECmdProcessor::ProcessCommand(CSSSWEGenericRequest*, CSSSWEGenericResponse*, WWEReqModInfo*&, WWECbInfo*&) ()
  from /u01/app/och/siebsrvr/lib/libsscaswbc.so
#35 0x69fa6af7 in CSSSWECmdProcessor::ProcessCommand(CSSSWEHttpRequest*, CSSSWEHttpResponse*, WWECbInfo*&) () from /u01/app/och/siebsrvr/lib/libsscaswbc.so
#36 0x6a38d88d in CSSServiceSWEIface::Request(CSSSWEReqRec*, CSSSWEResponseRec*) () from /u01/app/och/siebsrvr/lib/libsscaswbc.so
#37 0x6a387c48 in CSSServiceSWEIface::DoInvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&) ()


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set up Siebel 8.1.1.7 (or higher) with IIR 9.0.1
2. Log in to Siebel
3. Go to Contacts > Contact List
4. Create a new Contact and save it.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.