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Siebel Gateway Configuration failed with error SBL-GEN-05009. (Doc ID 1613061.1)

Last updated on OCTOBER 21, 2015

Applies to:

Siebel CRM Sales, SPE - Version 8.1.1.9 SIA [23016] and later
Microsoft Windows x64 (64-bit) - Version: 2008 R2

Symptoms

Siebel Gateway Configuration failed with error.

This error is happened when "Set the Gateway Name Server system service to start automatically" is un-checked.

"siebel.log" shows as follows,

2021 2014-01-09 00:47:01 2014-01-09 00:47:01 -0700 00000004 001 003f 0001 09 siebel 3756 3716 C:\sba81\gtwysrvr\log\siebel.log 8.1.1.9 [23016] ENU
NameServerLayerLog Error 1 0000000252ce0eac:0 2014-01-09 00:47:01 Unable to connect to the gateway server.
GenericLog GenericError 1 0000000252ce0eac:0 2014-01-09 00:47:01 NSC - ErrCode 5009 SysErr 0
GenericLog GenericError 1 0000000252ce0eac:0 2014-01-09 00:47:01 (srvredit2.cpp (302) err=5009 sys=126) SBL-GEN-05009: Unable to connect to the gateway server.

Environment:
OS:Windows Server 2008 R2 Enterprise SP1
Siebel Version: 8.1.1.9

Cause

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