Expiring Loyalty Accruals Creates Redemption Record Without Transaction Id Populated (Doc ID 1614404.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Loyalty Engine - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

When accruals are expired using the "Expire Points" button, it updates the "Used Value" on the accrual and a redemption record with Type = Expired is created, but this record does not have the TXN_ID populated.

Cause

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