Smart Script Complex Branching Issues On 8.0.0.13 Version (Doc ID 1614440.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel SmartScript - Version 8.0.0.13 SIA [20448] and later
Information in this document applies to any platform.

Symptoms

It is required that all SmartScript answers can be configured to be saved to the generic save answer table, stored in business component Call Script Runs and Call Script Run Answers.

Where conditional branches exist between two questions, then answers after the branch are not saved.

This behavior arises in the following circumstances:

Complex branching is being used where:

Cause

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