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How to disable the X button for Send Communication Applet when user click F9 (Doc ID 1616571.1)

Last updated on FEBRUARY 10, 2020

Applies to:

Siebel CRM - Version 8.1.1.4 [21225] to 19.9 [Release V8 to V17]
Information in this document applies to any platform.

Goal

How to avoid user click on X button to close the Send Communication Applet, since the Email - Outbound activity does not get deleted in this scenario leaving a dummy Email - Outbound activity?

User can use Cancel button to close the applet that also delete the Email - Outbound activity, but when using X button it does not delete the activity.


 

Solution

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In this Document
Goal
Solution
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