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Error SBL-DAT-00468 Trying To Suspend A Promotion Created By A User With A Different Position (Doc ID 1616942.1)

Last updated on OCTOBER 06, 2021

Applies to:

Siebel CRM - Version [23021] and later
Information in this document applies to any platform.


Users with a different position are not able to suspend Promotions.


Steps to Reproduce:

1) Create a new account called "Suspend Account" of type "Residential"
2) Create a new promotion called ABC and add two simple products to it with default =1
3) Create a new Order and add the Promotion which will add the two simple products by default
4) Auto-Asset the line items and check that the assets were created
5) Using User Preferences > Change Position - change the position of the logged in user to another or alternatively log onto the application as a user with a different position
6) Navigate to the Account > Account Summary view and select the Promotion.
7) Select Menu > Suspend and note the following error appears:

[1] Error invoking service 'SIS OM PMT Service', method 'Iterate Process For Selected Rows' at step 'Suspend/ Resume Related Item'.(SBL-BPR-00162)
[2] No records exist for the current query.(SBL-DAT-00468)





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