My Oracle Support Banner

SmartScript Applet is Blank In Siebel For Open UI, It Works Fine in High Interactivity mode. (Doc ID 1617101.1)

Last updated on FEBRUARY 01, 2019

Applies to:

Siebel SmartScript - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.
Smart Scripts not working in Siebel 8.1.1.11 for Open UI. When we open Smart Script then none of the question display in Smart Script page except Next and Previous and Finish button. It was working fine in Siebel 8.1.1.10 before upgrade and Smart Script working in Siebel 8.1.1.11 Siebel High Interactivity UI.

Symptoms

The only failure in non-working OM  log :  

EventContext EvtCtxApplet 4 0000005d52de6410:0 2014-01-22 09:57:29 Custom Smart Script Player Applet (Player Only) (CancelScript)
EventContext EvtCtxView 3 0000005d52de6410:0 2014-01-22 09:57:29 SDP All Detail View
...

GenericLog GenericInfo 3 0000005d52de6410:0 2014-01-22 09:57:29 ***MANIFEST_LOG*** Result: FAILED
GenericLog GenericInfo 3 0000005d52de6410:0 2014-01-22 09:57:29 ***MANIFEST_LOG*** Result: FAILED
GenericLog GenericInfo 3 0000005d52de6410:0 2014-01-22 09:57:29 ***MANIFEST_LOG*** Result: FAILED

Also in Chrome Console  from working 8.1.1.10 version it shows SmartScript related controls are loading but in 8.1.1.11 I don't see anything loading there related to SmartScript...

Changes

Added manifest entries in UI Objects.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.