CTI Genesys ObtainUIFocus Method Doesn't Work for OpenView

(Doc ID 1617717.1)

Last updated on OCTOBER 06, 2015

Applies to:

Siebel CTI - Version SIA[20440] to 8.1 [21039] [Release V8]
Information in this document applies to any platform.


The loss of functionality

No screen pop

The sequence of events
1 call come in
2 popscreen not happening

What about the system has recently changed?
Genesys upgrade


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms