CTI Genesys ObtainUIFocus Method Doesn't Work for OpenView (Doc ID 1617717.1)

Last updated on OCTOBER 06, 2015

Applies to:

Siebel CTI - Version 8.0.0.11 SIA[20440] to 8.1 [21039] [Release V8]
Information in this document applies to any platform.

Symptoms

The loss of functionality

No screen pop

The sequence of events
1 call come in
2 popscreen not happening

What about the system has recently changed?
Genesys upgrade

Cause

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