After Java Runtime Environment 7 upgrade to u7.21 or u7.45 or higher the Siebel CTI Toolbar stop working. (Doc ID 1619006.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.0 SIA [20405] to 8.1.1.10 [23021] [Release V8]
Information in this document applies to any platform.

Symptoms

After Java Runtime Environment JRE upgrade to JRE u7.25 or 7.51 when a Siebel CTI user login to Siebel some pop up warning appears. If the user do not select "Run" or "Don't block" or "Allow" for the JRE  security warning the Siebel CTI Toolbar doe not get enable or it does not appear the the user can not use that.

The users may get different JRE security warning like the ones described at http://www.java.com/en/download/faq/expire_date.xml   or http://www.java.com/en/download/help/appsecuritydialogs.xml or https://www.java.com/en/download/help/javascript_applet.xml


The issue can be reproduced at will with the following steps:
1. Upgrade  to Oracle JRE 7.21 or higher
2. Login to Siebel Application with a Siebel CTI user
3. When Siebel tries to initialize the Siebel CTI Toolbar Java Applets JRE may pop up several different warning messages
4. If the user does not disregard all the security warning allowing the Java applet to run the Siebel CTI Toolbar does not load or load but the button do not get enabled.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms