F9 with OpenUI and Send Communication Applet failed to render the Send Communications Applet properly first time when custom JS script is added. This also affect pop up applet in general for example trigger by CTI Toolbar button. (Doc ID 1619041.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Communications - Version 8.1.1.10 [23021] to 8.2.2.4 SIA [23030] [Release V8]
Information in this document applies to any platform.

Symptoms

On :  8.1.1.10 [23021] version, Comms Server & Email Response

When attempting to use F9 with OpenUI mode and add some custom .js to add functionally to email applet "Send Communication Applet" to add more functionality to the F9 feature with Siebel OpenUI the applet does not load/render properly the first time the user invoke F9.

After the first time when the Send Communication Applet fail to load, the user can close the applet with problem and invoke F9 again. Now the applet will load properly and the custom JS code is executed with success.

In the browser developer console (F12) the following error might be observed:

SCRIPT1004:Expected ';'
start.swe?SWECmd=Login&SWEPL=1&_sn=hjsasjkhsakjhsakj

The issue can be reproduced at will with the following steps:
1. Add custom JS in Send Communication Applet
2. Click on F9
3. Send Communications Applet failed to pop up properly. The applet controls do now show the input boxes or field captions and show blank spaces instead of the controls.
4. If the user close the damage applet on X and click F9 again it works fine and the custom Java Script code also works fine.
5. If the user logout and login back from Siebel the first time he click on F9 the problem will show up again on the first execution.

 

The same behavior affect custom PR code add to other pop up applet such as CTI Toolbar pop up applet as ACD Transfer Call Applet or Transfer Multiple LOV Popup Applet or any other pop up applet.



Cause

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