Drill Down Not Working After Query Operation In Open UI 8.1.1.11 (Doc ID 1621003.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.
"Checked for relevance on 11-Nov-2016"

Symptoms

On : 8.1.1.11 SIA [23030] version, Configuration - General

ACTUAL BEHAVIOR
---------------
In the OpenUI version of our application, the results of a query operation are not drill-able. Any query operation, blank or value specific, results in the same behavior. The Non Open UI version works fine. On analysis, it was found that, after a query operation the navigation doesn't move to the next record thus not allowing the drill down operation. We could narrow down the issue to below scenarios.

1) This problem seems to happen only while pressing the "Enter" button for a query operation. Pressing the Go button is functioning properly.

2) We have been able to further investigate this issue and found that the problem lies with the Base mode of the applet (vanilla or custom). Changing it to Edit or Edit List Mode makes it function properly.

3) We have been able to replicate the same issue in our Sample Application by changing applet mode to Base Mode and then performing a query operation.
Since our application has too many Applets with Base mode, this issue is critical.

Please let us know the update at the earliest.



EXPECTED BEHAVIOR
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After Query should be available drilldown.

STEPS
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The issue can be reproduced at will with the following steps:
1. Query and go
2.Last Name drill down not available.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
After query drill down not available.

Cause

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