Internet Explorer Crash After File > LogOut or Closing Browser Window on Siebel 8.1.1.11 (Doc ID 1621185.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 [23030] to 8.2.2.4.4 [IP2013] [Release V8]
Information in this document applies to any platform.

Symptoms

 Customer has patched to Siebel 8.1.1.11. The IE browser crashes when a user logs out of the application either by File > Logout or closing the browser window by using clicking the X (top right corner).

The following stack is seen in the crash file located in c:\program files\Internet Explorer folder

SiebelAx_HI_Client_23030!CSSPicture::DrawPNG+0x93
SiebelAx_HI_Client_23030!CSSImageCollection::DrawImage+0x6c
SiebelAx_HI_Client_23030!CSSJannaList::DrawRow+0x25c
SiebelAx_HI_Client_23030!CSSJannaList::Draw+0x126
SiebelAx_HI_Client_23030!CSSJannaList::OnPaint+0xca
SiebelAx_HI_Client_23030!CSSJannaList::ProcessWindowMessage+0x18f
SiebelAx_HI_Client_23030!ATL::CDialogImplBaseT<ATL::CWindow>::DialogProc+0x5b
SiebelAx_HI_Client_23030!ATL::CAxDialogImpl<CSSJannaList,ATL::CWindow>::Dialog
user32!InternalCallWinProc+0x23
user32!UserCallDlgProcCheckWow+0x132
user32!DefDlgProcWorker+0xa8
user32!DefDlgProcW+0x22
user32!InternalCallWinProc+0x23
user32!UserCallWinProcCheckWow+0x14b
user32!DispatchClientMessage+0xda
user32!__fnDWORD+0x24
ntdll!KiUserCallbackDispatcher+0x2e
user32!NtUserDispatchMessage+0xc
user32!DispatchMessageWorker+0x3d5
user32!DispatchMessageW+0xf

 

This only affects High Interactivity clients and not OpenUI clients and is also seen on 8.1.1.11 with patchset 3 installed.

Cause

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