My Oracle Support Banner Open UI- Clicking "Save Template" Button After Uploading Template Deletes Contents of HTML Email Template (Doc ID 1621324.1)

Last updated on MARCH 01, 2018

Applies to:

Siebel Marketing - Version [23030] and later
Information in this document applies to any platform.


On : SIA [23030] version, System Admin

Seeing following issue in Open UI application (ActiveX application is working as expected):

Uploading an HTML email template to a treatment, html file looked fine in the HTML editor, clicked "Save Template" button, all contents in the HTML editor disappears.

The physical HTML template file becomes empty


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.