8.1.1.11 Open UI- Clicking "Save Template" Button After Uploading Template Deletes Contents of HTML Email Template

(Doc ID 1621324.1)

Last updated on JUNE 28, 2016

Applies to:

Siebel Marketing - Version 8.1.1.11 [23030] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 SIA [23030] version, System Admin

Seeing following issue in Open UI application (ActiveX application is working as expected):

Uploading an HTML email template to a treatment, html file looked fine in the HTML editor, clicked "Save Template" button, all contents in the HTML editor disappears.

The physical HTML template file becomes empty




Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms