SBL-SSM-00044: Virtual host is invalid - is this a benign error? (Doc ID 1621388.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel Server Extensions for UNIX - Version 8.0.0.9 SIA[20433] and later
Information in this document applies to any platform.

Symptoms

Apparent Intermittent system unavailability on a specific siebel server on load-balanced setup.

Below is the relevant snipped of the SWSE log file:

 

ProcessPluginState ProcessPluginStateInfo 3 0000000452e95026:0 2014-01-30 01:05:28 5398: [SWSE] Initialized application "/ecommunications_enu1/" (URI "/ecommunications_enu1/").
ProcessPluginRequest ProcessPluginRequestDetail 4 0000000452e95026:0 2014-01-30 01:05:28 5398: [SWSE] Found session ID !5.89040.a00019.52e99747 from request cookie.
GenericLog GenericError 1 0000000452e95026:0 2014-01-30 01:05:28 (ssmsismgr.cpp (771) err=3670060 sys=0) SBL-SSM-00044: Virtual host is invalid.

SessMgr SessMgrGeneric 4 0000000452e95026:0 2014-01-30 01:05:28 5398: [SESSMGR] conn 0x30043718: found error code (3670029), error info (NULL)
SisnapiLayerLog Trace 3 0000000452e95026:0 2014-01-30 01:05:28 5398: [SISNAPI]: releasing connection (0x302b4788), refCount = 0
GenericLog GenericError 1 0000000452e95026:0 2014-01-30 01:05:28 (ssmsismgr.cpp (1708) err=3670022 sys=0) SBL-SSM-00006: Error while sending message to server.
ObjMgrSessionLog Error 1 0000000452e95026:0 2014-01-30 01:05:28 CSSUModel::InvokeSrvcMethod - Failed with Error=10879179 for service=Web Engine Interface, method=Request
ProcessPluginRequest ProcessPluginRequestError 1 0000000452e95026:0 2014-01-30 01:05:28 5398: [SWSE] Error invoking service method 10879179
ProcessPluginRequest ProcessPluginRequestError 1 0000000452e95026:0 2014-01-30 01:05:28 5398: [SWSE] Error Message 0 : error 10879179 : Not connected to the server.
SBL-SSM-00006: Error while sending message to server.
ProcessPluginRequest ProcessPluginRequestDetail 4 0000000452e95026:0 2014-01-30 01:05:28 5398: [SWSE] InvokeSrvcMethod Timing: 0.02092 seconds
ProcessPluginState ProcessPluginStateError 1 0000000452e95026:0 2014-01-30 01:05:28 5398: [SWSE] Invoke service method failed.
ProcessPluginState ProcessPluginStateDetail 4 0000000452e95026:0 2014-01-30 01:05:28 5398: [SWSE] Closing Session : siebel.TCPIP.None.None://crmpr99a:2321/ENTPROD/ecommunications_enu1/!5.89040.a00019.52e99747 ....
GenericLog GenericError 1 0000000452e95026:0 2014-01-30 01:05:28 (ssmsismgr.cpp (771) err=3670060 sys=0) SBL-SSM-00044: Virtual host is invalid.

SessMgr SessMgrGeneric 4 0000000452e95026:0 2014-01-30 01:05:28 5398: [SESSMGR] conn 0x30043718: found error code (3670029), error info (NULL)
SisnapiLayerLog Trace 3 0000000452e95026:0 2014-01-30 01:05:28 5398: [SISNAPI]: releasing connection (0x302b4788), refCount = 0
GenericLog GenericError 1 0000000452e95026:0 2014-01-30 01:05:28 (ssmsismgr.cpp (1708) err=3670022 sys=0) SBL-SSM-00006: Error while sending message to server.
GenericLog GenericError 1 0000000452e95026:0 2014-01-30 01:05:28 (ssmsismgr.cpp (771) err=3670060 sys=0) SBL-SSM-00044: Virtual host is invalid.

SessMgr SessMgrGeneric 4 0000000452e95026:0 2014-01-30 01:05:28 5398: [SESSMGR] conn 0x30043718: found error code (3670029), error info (NULL)
SisnapiLayerLog Trace 3 0000000452e95026:0 2014-01-30 01:05:28 5398: [SISNAPI]: releasing connection (0x302b4788), refCount = 0
ProcessPluginState ProcessPluginStateDetail 4 0000000452e95026:0 2014-01-30 01:05:28 5398: [SWSE] Closing Session : siebel.TCPIP.None.None://crmpr99a:2321/ENTPROD/ecommunications_enu1/!5.89040.a00019.52e99747 Lifespan : 0.0000
ProcessPluginState ProcessPluginStateDetail 4 0000000452e95026:0 2014-01-30 01:05:28 5398: [SWSE] CloseSession Timing: 0.00000 seconds
ProcessPluginRequest ProcessPluginRequestError 1 0000000452e95026:0 2014-01-30 01:05:28 5398: [SWSE] Set Error Response (Session: Error: 10879179 Message: Not connected to the server.
SBL-SSM-00006: Error while sending message to server.)
ProcessPluginRequest ProcessPluginRequestDetail 4 0000000452e95026:0 2014-01-30 01:05:28 5398: [SWSE] Total Request Handling Timing : 0.02504 seconds
ProcessPluginState ProcessPluginStateDetail 4 0000000552e95026:0 2014-01-30 01:05:31 6169: [SWSE] User : anonuser Attempting to open a session ...
SessMgr ConnOpen 3 0000000552e95026:0 2014-01-30 01:05:31 6169: [SESSMGR] Open(siebel.TCPIP.None.None://crmpr99a:2321/ENTPROD/ecommunications_enu1, 60, 60)
SessMgr ConnOpen 3 0000000552e95026:0 2014-01-30 01:05:31 6169: [SESSMGR] Virtual Host crmpr99a not found, treating as a physical host name
SisnTcpIp SisnSockDetail 4 0000000552e95026:0 2014-01-30 01:05:31 6169: [TCPIP-client] socket() opened descriptor = 14 from 10.25.24.44:38840 to 10.25.24.56:2321
SessMgr ConnOpen 3 0000000552e95026:0 2014-01-30 01:05:31 6169: [SMCONN] opened connection to siebelURL (siebel.TCPIP.None.None://crmpr99a:2321/ENTPROD/ecommunications_enu1)
SessMgr ConnOpen 3 0000000552e95026:0 2014-01-30 01:05:31 6169: [SMCONN] SISNAPI connection opened in 0.000832 secs
SisnTcpIp SisnSockDetail 4 0000000552e95026:0 2014-01-30 01:05:31 6169: [TCPIP-client] Send() descriptor = 14
SisnTcpIp SisnSockDetail 4 0000000552e95026:0 2014-01-30 01:05:31 6169: [TCPIP-client] Read() descriptor = 14

Cause

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