Open UI: Browser Back Button Not Working in Internet Explorer (Doc ID 1621446.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Financial Services CRM - Version 8.2.2.4 SIA [23030] and later
Information in this document applies to any platform.

Symptoms

Using Internet Explorer, the back button does not work, as expected, using Open UI.
 
STEPS
Launch Siebel 8.2.2.4 with IE8 using the dedicated client:
1. Drill down on All Activities for Contact Abdulah.
2. Query Activities where Type=C* for Contact Abdulah.
3. Drill down on one of the records (example: Correspondence Activity).
4. Navigate to IE History back and query for activities starting with T*.
5. After the drill down, see the history tooltip text referring to the record from the second query (T*).
6. After IE History back, records shown are from the first query (C*), NOT from the second query (T*).

Cause

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