Object Manager Crashes During Session Destruction (Doc ID 1622850.1)

Last updated on NOVEMBER 04, 2016

Applies to:

Siebel Finance Service - Version 8.1.1.11.15 [IP2013] to 8.1.1.11.15 [IP2013] [Release V8]
Siebel CRM - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.
Checked currency 9/30/2016

Symptoms

FUNCTIONALITY:
----------------------
Various Object Manager processes of Siebel Server Components including: EAI Object Manager and Workflow Process Manager one

ISSUE:
--------
Unexpected Object Manager process crashes (at the end of session).

The error occcurence is simiilar to one addressed in the Bug:16040256 for which, a fix was however incoroporated in the considered Siebel CRM Fix Pack (8.1.1.9+)

TRACES:

---------

Typical Object Manager log (Workflow Process Manager):
"...
ObjMgrLog Error 1 ... (oracon.cpp (3842)) SBL-DBC-00107: An Oracle database error has occurred.
Please continue or ask your systems administrator to check your application configuration if the problem persists.

ObjMgrSessionLog Error 1 ...(model.cpp (5978)) SBL-DBC-00107: An Oracle database error has occurred.
Please continue or ask your systems administrator to check your application configuration if the problem persists.

GenericLog GenericError 1 ...Object manager error: ([0] An Oracle database error has occurred.
Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DBC-00107) ...

GenericLog GenericError 1 ...( (0) err=2818155 sys=7733355) SBL-OMS-00107: Object manager error: ([0] An Oracle database error has occurred.
Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DBC-00107)  ...

ObjMgrBusServiceLog Create 4 ...Business Service 'Smart Script Execution Cleanup' was created ...
...
ObjMgrBusServiceLog InvokeMethod 4 ...Business Service 'Smart Script Execution Cleanup' invoke method 'CleanUp' Execute Time: 0.000 seconds.
...
ObjMgrBusServiceLog Delete 4 ...Business Service 'Smart Script Execution Cleanup' was deleted ...
ObjMgrBusServiceLog Delete 4 ...Business Service '' was deleted at ...
ObjMgrLog Info 3 ... (modpref.cpp (949)) SBL-DAT-50806: SavePreferences:'...spf: Save is not needed. Preferences are not dirty.
ObjMgrBusServiceLog Delete 4 ... Business Service '' was deleted ...
GenericLog GenericError 1 ... (ccfom.cpp (563) err=2818150 sys=0) SBL-OMS-00102: Error 7733355 logging in to the application
GenericLog GenericError 1 ... (bsvcmgr.cpp (1314) err=2818150 sys=0) SBL-OMS-00102: Error 7733355 logging in to the application
GenericLog GenericError 1 ...(bsvcmgr.cpp (1236) err=2818150 sys=0) SBL-OMS-00102: Error 7733355 logging in to the application
(EOF)"

Related call stack of the crash:
"...
Exception 0xc0000005 at 0x0045b279
....
- CALL STACK -
sslcshar +0xb279 = CCFMap<CCFElemStr,CCFElemPtr<void> >::Lookup() +0x9
sscfom +0x6c0b = CSSModel::RemoveSessionGlobal() +0x2b
ssscscom +0x2241 = ccfOMSess::Logout() +0x51
sssabsvm +0x4472 = CreateSmiMThreadObj() +0xca2
sssabsvm +0x4653 = CreateSmiMThreadObj() +0xe83
siebmtshmw +0x19815 = GetSmiTaskAPI() +0x515
siebmtshmw +0x1a39b = GetSmiTaskAPI() +0x109b
siebmtshmw +0x1a9f3 = GetSmiTaskAPI() +0x16f3
siebmtshmw +0x1b4c3 = GetSmiTaskAPI() +0x21c3
siebmtshmw +0x1c574 = GetSmiTaskAPI() +0x3274
siebmtshmw +0x1c901 = GetSmiTaskAPI() +0x3601
siebmtshmw +0x15ee5 = SmiBeginTrace() +0x3175
siebmtshmw +0x1749f = GetSmiWorkQObj() +0x148f
siebmtshmw +0xc7f7 = SmiCleanupDetTask() +0x3be7
sslcosd +0x2132 = OSDThreadPrivIsInit() +0x1d2
sslcosd +0x21bc = OSDThreadPrivIsInit() +0x25c
MSVCR71 +0x9565 = endthreadex() +0xa0
kernel32 +0x133aa = BaseThreadInitThunk() +0x12
ntdll +0x39ef2 = RtlInitializeExceptionChain() +0x63
ntdll +0x39ec5 = RtlInitializeExceptionChain() +0x36
..."

Related FDR traces:
"... AreaSymbol AreaDesc SubAreaSymbol SSubAreaDesc ...
... Fdr_DBC Database Connector FdrSub_DBC_CON_DSTR DB Connection Destruction ... ServerDataSrc
... Fdr_OBJMGR Object Manager FdrSub_OBJMGR_USER_PREF_RESET Clear User Preference
... Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SESS_LOGOUT User Logout ...
... Fdr_OBJMGR Object Manager FdrSub_OBJMGR_USER_PREF_SAVE Save User Preference ...
... Fdr_OBJMGR Object Manager FdrSub_OBJMGR_USER_PREF_RESET Clear User Preference
... Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_DSTR BusSvc Destruction ...
... Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SESS_DSTR Session Destruction ...
... Fdr_OBJMGR Object Manager FdrSub_OBJMGR_CACHE_INVL_SCH_VER Invalidate Schema Version Cache
... Fdr_FDR Fdr Internal FdrSub_FDR_CRASH ** CRASHING THREAD ** ..."

 

Cause

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