How to Submit Orders Downstream using Bulk Requests? (Doc ID 1624685.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eCommunications - Version 8.1.1.10 [23021] and later
Siebel Bulk Order Capture - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Goal

When users 'Submit' an Order from the Bulk Request screen they wish for the Orders to be pushed downstream with the correct Status of 'Open' set.

Currently out of the box when users 'Submit' an Order from the Bulk Request screen the Orders are created with correct Status of Open but they are not pushed downstream.

In Siebel Tools the "ABO Bulk Request Header" BC has the following User Properties 'Named Method 6' with value:

"SubmitOrder", "INVOKESVC", "ABO Bulk Request Header", "ABO Bulk Request Processing Service", "SubmitOrder", "'Bulk Request Id'", "[Id]", "'ProcessName'", "'SIS OM Submit Order Process'"

Customers require that Orders can be pushed downstream also but this requires a Cusomization to the User Property of the "ABO Bulk Request Header" BC

"SubmitOrder", "INVOKESVC", "ABO Bulk Request Header", "ABO Bulk Request Processing Service", "SubmitOrder", "'Bulk Request Id'", "[Id]","'ProcessName'", "'SISOMBillingSubmitOrderWebService'"

After the customization the orders are pushed downstream but status is not changing to correct status of 'Open' and remain 'Pending. This is because the  Default Value = “Deliver” for the Fulfillment Mode is not passed to the workflow SISOMBillingSubmitOrderWebService in the above User Property'

Users require a way to do this out of the box.

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms